Frequently Asked Questions

Welcome! We understand that you may have questions about our products and shopping process. Here are some answers to our frequently asked questions.

If you can't find an answer to your question, please contact us between 10am - 4pm AEST Monday to Friday at or head to our contact form here.


Please email or speak to them directly and request they stock our books. The more requests from their local community, the higher the chances of our books being stocked! Don't forget to direct them to our website for more information. We can let them know which catalogues we are stocked in. Alternatively, reach out to us and we can contact them on your behalf.

No. Our books are sold directly via our website:

We certainly do. If you are needing 10 or more books, feel free to reach out so that we can chat further.


Please review the product listing for a preorder item's estimated arrival or release date. The buyer must ensure that they are willing to wait the estimated lead time before placing an order. Once the stock has arrived, we will promptly ship your order within 48 hours, and you will receive updated tracking information directly to your email, allowing you to track your order's journey.

When an item is in stock, we will promptly ship your order within 48 hours. You will receive tracking information directly to your email, allowing you to track your order's journey.

Yes, we certainly do. While we ship internationally, all customs, import fees and taxes remain the responsibility of the customer.

You will receive an email directly from the post/courier or fulfilment centre with your tracking information. Alternatively, you may contact us at and we will be happy to help you locate your order.

You can use the email sent to track the location of your order. In the event your order shows no updates or delays, please either contact the postal service or email us at with your order and tracking number.


Please contact us at so that we can assist. Our returns and faulty items policy can also be found here.

Contacting Us

Although we aim to respond to each enquiry as soon as possible, please allow 1-2 business days for us to get back to you. Our office hours are 10am to 4pm (AEST), Monday - Friday.


Duhring Disease, also known as Dermatitis Herpetiformis, is a chronic skin condition caused by a reaction to gluten ingestion. We use the term Duhring's disease in our books for easier reading and pronunciation for young readers. However, we recognise some families may prefer to use the medical term and we encourage open discussion about this condition with children, including its alternative names.

Gluten cross-contact and gluten cross-contamination refer to the unintentional transfer of gluten from a food item containing gluten to a gluten-free food item. Historically, the two terms had slightly different meanings. Gluten cross-contact referred to the potential for a food item to come into contact with gluten during preparation, processing, or handling, which may result in trace amounts of gluten being transferred to the food item. Gluten cross-contamination referred to the actual transfer of gluten from a food item containing gluten to a gluten-free food item, resulting in the gluten-free item no longer being safe for individuals with coeliac disease or gluten-sensitivity.

Nowadays, the two terms are often used interchangeably depending on global location. We use the term "cross-contact" to cater to a wider international market.

Our books help gluten-free kids, families and educators understand the risks and educate them on the precautions they can take to prevent unintentional gluten exposure.

Gluten sensitivity and gluten intolerance are terms often used interchangeably around the globe.

Gluten sensitivity describes a condition in which a person experiences a range of symptoms after consuming gluten-containing foods, without demonstrating any damage to the lining of the small intestine or the antibodies typically associated with coeliac disease. Symptoms may include bloating, abdominal pain, diarrhea, constipation, headache, fatigue, and other non-specific symptoms.

Gluten intolerance, on the other hand, is a broader term that encompasses any negative reaction to gluten. This includes coeliac disease, which is an autoimmune disorder causing damage to the lining of the small intestine, as well as non-coeliac gluten sensitivity, wheat allergy, and other conditions.

It is worth noting that our books cater to kids living gluten-free lifestyles for various medical reasons, including gluten sensitivity, coeliac disease, duhring's disease (dermatitis herpetiformis), combined wheat allergy, and more.